Frequently asked questions

Availability

Can I bring my lawn chair?


We encourage you to bring your own seating/or blanket/towel to all our outdoor events to make yourself feel comfortable.




Can I bring in my own food and drinks?


No food or liquids will be allowed into the venue.




Will there be cash machines on site?


When possible, CaribVille Entertainment will provide ATM's at the entrance and throughout the venue.




What time should I get there?


The earlier the better, try to get there at least an hour before event start time




Is there any seating provided?


For outdorr events, limited seating is available, except for all inclusive and the VIP area. Ultra VIP has reserved seating.





Tickets

If I've purchased my tickets through your website, where can I pick them up?


You may print your ticket and take them to the gate staff for verification. You are responsible for ensuring no one else print and used your tickets. Tickets can be available the day of the event at the Will Call booth located in front of the venue. Please bring your ID, And credit card used during the purchase as well as your confirmation e-mail receipt.




Are tickets refundable?


Tickets are non-refundable. All sales are final. CaribVille Entertainment events will take place rain or shine. All acts advertised have confirmed their appearance at the event; however, acts are subject to change without notice.




Are children free?


Yes, for certain events, children age 12 and under are free as long as they are accompanied by an adult.




What does the All-inclusive ticket give you?


All-inclusive includes all you can eat small plates cuisine, food tasting, CaribVille signature cocktails and entrance to the all-inclusive lounge. For certrain events there is also first come first serve seating, front of stage access, and bottle service. Premium drinks are at an additional cost at the bar.




What happens if it rains the day of the event?


If it rains the show will go on as scheduled. There will be no refunds available.




Does the ticket price include food?


General admission tickets includes cultural expressions, exhibit, games, contests, and concert. All inclusive, VIP & Ultra VIP includes food.





Entry

Is re-entry allowed at our events?


Sorry, no re-entry is permitted. All persons entering the venue, consent to their image and likeness being used in CaribVille Entertainment advertisements and promotional campaigns.




What can I bring into the venue?


You may bring a still camera, blanket, wheelchairs, umbrella without a point, and small foldable chairs (outdoor events only). No weapons of any kind allowed.





Food

What type of food is available?


The vendors will offer Jerk cuisines, Curry dishes, Vegetarian, Conch Salad and almost all other Caribbean and American dishes. The Tasting Pavilion offers sample meals, beers and rum. All Inclusive Lounge offers Caribbean Chefs created dishes.





Parking

Is there parking available?


Parking is usually available near our event location and at different lots for a fee (look for Event Parking Signs). Parking is not included in the ticket price. "Complimentary parking at the venue is reserved for VIP purchases only. There will be an additional fee for parking at venue





Security

Are emergency and public safety services in place (EMS)?


A full EMT station will be located on the venue along with paramedics and police. NO FIREARM or any other weapons are allowed at any of our events.​





Hotel

Any hotel recommendations?


We have arranged for discounted rates at several hotels within the local area. Please email info@caribbeanvillage.net with all your reservation needs. Hotel Room Block Partners include: Renaissance Hotel